We are a remittance service provider who helps customers send money from Malaysia to other countries. Receiving funds from other countries is not available at the moment, we will be providing this in due course.
You can contact us via email at firstname.lastname@example.org or chat with us via our personal A.I Live Chat Service assistant – at the bottom right of the page.
We will acknowledge your complaint within 24 working hours and are committed to resolve your issue.
Log in access can be found on the Sunway Money website main page at www.sunwaymoney.com. Enter your email and password and log in.
Yes, you can access our online platform via the Sunway Money website anywhere anytime.
Senders with a bank account and an activated Sunway Money personal account or business account can use this remittance service. Prior to using, Senders are required to perform a verification process to get their account activated. For personal customers, you can utilise our e-KYC functionality on our mobile app to perform a simple verification; for business customers, our dedicated personnel will reach out to you once you’ve signed up with us.
No, opening an account with Sunway Money is free.
Personal account is for individuals (transferring funds from their personal bank account to another individual’s personal bank account).
Business account is for companies (transferring funds from their company’s bank account to another company’s bank account or another individual’s personal bank account).
We will process your application and documents submitted by the next business day, provided the application and all documents are complete.
(For personal account) You need to submit photocopy of your identity card (NRIC front and back) or passport.
(For business account) You need to submit documents below:
Relevant company secretarial documents
Directors ID copy
Company Shareholder Organisation Chart
Relevant supporting documents
Once your application has been successfully processed, your account will be activated and we will notify you via email.
Yes, you can start remitting immediately after your account has been activated.
This is required by the authorities to ensure that you are the person whom you say you are, as below:
Customer Due Diligence (CDD) is a requirement under the Anti-Money Laundering and Anti-Terrorism Financing Act 2001 and Money Services Business Act 2011. CDD shall be conducted on customer conducting any transaction. Please produce your identification document before making any transaction.
Pelaksanaan Usaha Wajar Pelanggan (Customer Due Diligence / CDD) adalah satu keperluan di bawah Akta Pencegahan Pengubahan Wang Haram dan Pencegahan Pembiayaan Keganasan 2001 dan Akta Perniagaan Perkhidmatan Wang 2011 (MSBA). Usaha Wajar Pelanggan akan dilaksanakan terhadap pelanggan yang melakukan sebarang transaksi. Sila sediakan dokumen pengenalan sebelum menjalankan sebarang transaksi.
Customer Due Diligence (CDD) is undertaken to identify and verify customer's identity and understand the purpose and nature of the business relationship.
e-KYC, also known as, “electronic Know Your Customer” is a process performed through Sunway Money’s mobile application where users are required to submit their NRIC/Passport and a selfie for us to verify your identity. Currently, e-KYC is only available for our personal customers and we will be providing non-Face-to-Face verification to our business customers in due course.
If you forgot your password, click "Log In" and "Forgot your password" to reset.
If you forgot your login email, kindly contact us via email at email@example.com.
No. Customers can only open an account each.
You can send money to the following countries using Sunway Money:
Asia: Bahrain (USD), Bangladesh (BDT), Cambodia (KHR), China (CNY), Hong Kong (HKD), India (INR), Indonesia (IDR), Japan (JPY), Jordan (USD), Korea (KRW), Myanmar (USD), Nepal (NPR), Pakistan (PKR), Philippines (PHP), Singapore (SGD), Sri Lanka (LKR), Taiwan (TWD), Thailand (THB), Turkey (TRY) and Vietnam (VND).
Single Euro Payments Area (SEPA): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (DKK), Estonia, France, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway (NOK), Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden (SEK), Switzerland (CHF) and United Kingdom (GBP).
Money transfer to SEPA are available in Euro (EUR) currency, unless stated otherwise.
Europe: Andorra (EUR), Serbia (EUR)
North America: Cayman Islands (USD), USA (USD), Canada (CAD)
Oceania: Australia (AUD), New Zealand (NZD)
Middle East: United Arab Emirates (UAE)
Africa: Egypt (EGP), Kenya (USD), South Africa (ZAR)
We also offer non-native transfers to certain countries, for example: USD to China. Sign up now to enjoy the wide payment network that we offer.
Fixed Fee is only RM 1 per transaction. For certain currencies and/or countries, kindly note that a SWIFT charge / Surcharge may apply and a nominal fee may be deducted by the receiving bank and/or intermediary bank. The final amount payable to Sunway Money will be shown in the transaction confirmation page before you proceed to make payment.
Of course. The more you send, the more you save. When your transaction amount increases to the next tier, you will enjoy a higher discount, with Tier B giving the most savings. Kindly refer table below to determine which tier your transaction amount falls into:
|Transaction Amount (RM)||Tier|
|Less than RM3,000||A|
|RM3,000 and above||B|
We provide "Direct to bank account" transfer only. Funds will be transferred from sender's bank account in Malaysia to recipient's bank account overseas. Cash payout to recipient is not available at the moment.
Depending on the country that you are sending to, your recipient will receive the funds in their bank account within the time frame of immediate to 3 business days.
Personal customers may send up to a daily limit of RM50,000.
Business customers may send up to a daily limit of RM3 million to business beneficiaries; and daily limit up to RM50,000 to personal beneficiaries.
Malaysians or expatriates may send up to a daily limit of RM30,000. Migrant workers (holding Temporary Employment Pass) may send up to RM5,000 monthly to home country only.
Note: Multiple transactions with total value within the daily/monthly limit are permitted.
Certain countries may have a lower limit compared to limits mentioned.
You will receive a notification email from Sunway Money informing successful remittance.
You may log into your Sunway Money Account to view your receipt.
Issuance of receipts is a requirement under the Money Services Business Act 2011. Please insist on a receipt for your transaction.
Pengeluaran resit adalah satu keperluan di bawah Akta Perniagaan Perkhidmatan Wang 2011. Sila minta resit bagi transaksi anda.
You can cancel at any point throughout the transaction submission process if you have not made any payment to us. However, if payment has been made, please email to firstname.lastname@example.org and provide us the transaction reference number, e.g. TRN-2021-00XXXXX for our team to assist with your request. Refund will be made on a best effort basis after deducting the RM1.00 Service Charge and administrative charge of RM 50.00, provided the Recipient has not received the funds. Any loss in exchange rate will be borne by customer.
We adhere to Personal Data Protection Act 2010 (PDPA) and store all customers’ data in a secured environment as prescribed by the PDPA.
Our IT system adopts international security standard and are routinely assessed. All sensitive information of our customers is protected by firewall and encryption technology.
Phishing is a technique used by cybercriminals to attempt to obtain your sensitive/personal information, such as username, password, bank account details, often for malicious reasons, by disguising as a trustworthy entity in an electronic communication.
Beware of fraudulent E-MAILS, SMS, and PHONE CALLS posing as Bank Negara Malaysia, financial institutions or law enforcement agencies asking for your personal details such as username, password, OTP/TAC number or account number. Do NOT respond/click on any links that may jeopardise your financial security.
Malware (malicious software) refers to harmful or intrusive software, including computer viruses, worms, Trojan horses, ransomware, spyware, adware and other malicious programs, when installed in your computer or mobile device. Depending on the type of malware, it can allow cyber criminals to steal data, to freely access to your computer/mobile device, to encrypt files and demand ransom. Malware is most often introduced to a system through email attachments, software downloads or operating system vulnerabilities.
A password attack is where a cybercriminal tries to gain access to your account by cracking your password. Methods use include trying a list of easy to guess passwords (e.g password123), comparing various word combinations against a dictionary file or using a keystroke logging programme to track all the keystrokes you have typed, including login details and passwords.
Do not reply to any unsolicited/suspicious emails, SMS or calls asking for sensitive personal information, such as username, password, OTP number or account number. When in doubt, contact Sunway Money or your bank to clarify.
Always deal with an authorised representative of Sunway Money or through our secure website at sunwaymoney.com. When in doubt, please contact Sunway Money to clarify.
Do not click on any links or open/download any attachments in suspicious or unsolicited emails.
Always use secure websites when providing personal information and performing financial transactions. Look for a secure symbol in the links “https://” instead of "http://".
Never reveal your password or PIN.
Always use strong passwords with a combination of lower and upper case alphabets, numbers and special characters, e.g *, %, #, ^, &, and a minimum length of 8 characters. Use a different password for each account and change your password frequently.
Do not “jailbreak” or “root” your smartphone.
Do not download and install programs or mobile applications from unverified sources/platforms.
Ensure your computer’s or mobile device’s operating system (e.g. Windows, Mac OS X, Linux, Android, Apple iOS) uses the most up-to-date security updates.
Ensure your computer or device firewall is activated. Install anti-virus/anti-malware software for added protection. Keep your anti-virus/anti-malware up to date and frequently scan your devices for any possible threat.
Never leave your computer or mobile device unattended during your online transaction session. Always remember to log out after you have completed your online transaction. You are advised to check your last login date and time immediately after you have logged in and regularly check your transaction history. If you suspect any unusual account activity, please contact us immediately at email@example.com.
To protect the privacy of your information, you are advised to clear the browser’s cache after the completion of your online transaction and logged out.
Supported browsers with versions:
- Chrome – v25 and above
- Microsoft Internet Explorer – v11 and above
You can contact us via email at firstname.lastname@example.org
You can find more information on the policies by clicking at the links shown at the bottom of the Sunway Money home page.