Privacy Statement

Sunway Money Sdn Bhd Privacy Policy


  1. This Privacy Policy applies in relation to all information supplied by any person who registers to be a customer (the "Customer") of the international money remittance service and other services (the "Service") operated by Sunway Money Sdn Bhd (COMPANY NO 1220176-V) ("Sunway"). Sunway Money Sdn Bhd is a part of the Sunway group of companies which includes all subsidiaries and affiliates of Sunway Berhad worldwide ("Sunway Group").


  2. This Privacy Policy may be amended and/or supplemented from time to time without further notice or reference to the Customer. Sunway may (but not obliged to) notify the Customers of any changes to the Privacy Policy by notices places on Sunway's website. Continued participation in the Service will signify the Customer's agreement to the new (revised) Privacy Policy.


  3. Sunway will collect directly from its Customers and persons privy to the Customers' use of the service (e.g. the beneficiary of the remittance order) ("Data Subject") and use (including the release to third party) information and document containing the Data Subject's name, NRIC/Passport number, email address, contact details, bank account information, Service usage / transaction history, computer IP address, mobile device geolocation and other numbers from and about the Customer's device (such as metadata including device properties, settings, applications, stored information and usage) and carrier, domain and host for connecting to the Internet, browser and operating system software the Customer uses, date and time the Customer access Sunway website or the Service, beneficiary information, transaction information, bank card detail amongst others when the Customer registers to the Service and/or use Sunway services (collectively, the "Personal Data") for the following purposes :-


    1. To facilitate Sunway in the providing and delivery of any products and services to the Customer, including but not limited to carrying out transactions the Customer has requested (e.g. money transfers and loyalty services), and assisting us in improving and developing these services;

    2. For verification and identification of Customers, the general organisation and administration of the Customer's account, the information the Customer provides and to operate the Service generally;

    3. To communicate with the Customers from time to time (e.g. to inform the Customers of updates to this Privacy Policy or the Service's terms and conditions);

    4. To analyse Customers' activity and consumer behaviour to help improve Sunway's services to the Customers;

    5. To observe and comply with, and accordingly impose, Sunway's legal, regulatory, security and processing obligations and requirements, government and foreign government requirements applicable to Sunway, the Sunway Group, our affiliates and/or service providers, including but not limited to anti-money laundering and counter-terrorism laws and guidelines, in Malaysia and/or any jurisdiction as applicable;

    6. For advertising and promotional purposes in connection with the Service; and/or

    7. For advertising and publicity purposes connected with any promotion, sale or event conducted by Sunway and/or any customer of the Sunway Group.

      (collectively, the "Purposes")


  4. Failure to provide compulsory information during registration to the Service will render Sunway unable to provide the Customer the Service. However, it is optional for a Customer to provide non-compulsory information.


  5. Data Subjects' Personal Data provided to Sunway may be disclosed or transferred within the Sunway Group or to Sunway's licensees, business partners, advisors, service providers and/or participating merchants in the Service within or outside Malaysia, for the fulfilment of the Purposes. Sunway will treat the Data Subjects'' Personal Data as confidential and will not disclose or transfer the Personal Data to any other class of third parties except as specified herein unless if Sunway is under either a legal obligation or any other legal duty to do so.


  6. Sunway has appropriate policies and practices in place to ensure that the Personal Data of the Data Subjects (including any updates) is transcribed accurately in Sunway's records. If the Data Subject becomes aware of any errors in his/her Personal Data, please log in to your Service account at www.sunwaymoney.com to correct such errors or notify us in writing immediately at the contact particulars set out herein below. If the Data Subject has any queries or complaints relating to the handling of his/her Personal Data, please contact Sunway at the particulars set out below. Sunway will address your queries, requests and/or complaints as soon as reasonably practicable.

    The Data Subject may at any time request to limit the processing of the Data Subject's Personal Data or correction of the Personal Data of the Data Subject held by Sunway. Such requests must be made in writing via email as set out below:

    Email address: hello@sunwaymoney.com


  7. The Customer agrees that this Privacy Policy shall form part of the Terms and Conditions for the Service (the "Terms") and acceptance of the Terms shall constitute acceptance of this Privacy Policy.